At Graphx Connection, we strive to ensure customer satisfaction with our products and services. This policy outlines our terms for refunds and shipping.
1. Shipping Policy
- Processing Time: Orders are processed within 1-3 business days.
- Shipping Methods: We offer various shipping options. Delivery times vary based on the selected method and destination.
- Shipping Charges: Shipping charges are calculated at checkout based on the order size, weight, and destination.
2. Refund Policy
- Eligibility: To be eligible for a refund, items must be returned in their original condition within 30 days of receipt.
- Non-Refundable Items: Custom-made products and items marked as final sales are not eligible for refunds.
- Process: To initiate a return, contact our customer service at jeff@graphxconnection.com. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refunds: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at jeff@graphxconnection.com.
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at jeff@graphxconnection.com.